Get in Touch
Whether you are interested in working with Rinoa, need help with a store order or want to report a scam, choose the option below so your message reaches the right place.
Contact Options
Business enquiries and store-support requests are handled separately. Select the card that best matches what you need.
Business & Media
For sponsorships, partnerships, media enquiries, interviews, collaborations and other professional opportunities, contact Rinoa’s business team.
Store Support
For questions about an existing order, shipping, delivery, returns, product issues or payments made through the Rinoa Poison store, contact the dedicated store-support team.
Other Enquiries
These dedicated pages provide the correct instructions and safety information for scam reports and community submissions.
Scam Reports
Encountered a scam that Rinoa should know about? Use the dedicated reporting page to share the details and help the team understand what happened.
Reporting a scam to Rinoa is not an official police or government report. If you sent money or exposed financial information, contact your bank and the relevant authorities immediately.
Fan Art & Community
Created something inspired by Rinoa, or looking for the official community spaces? Visit the Fan Art page for submission instructions or find every official channel on the Socials page.
Please do not send fan art, general community messages or social questions to the store-support address.
Protect Your Information
Rinoa and the team will never ask for your password, banking login, gift cards, cryptocurrency, verification codes or remote access to your device.
Do not email sensitive information. Only trust messages sent from addresses ending in @rinoapoison.com or @support.rinoapoison.com, and verify unexpected requests through this page.
