Scam Help Centre
Scam help starts here.
Whether you are dealing with a scam right now, helping someone else or learning how to stay protected, choose the option that best matches your situation.
Choose Your Next Step
What Do You Need Help With?
Start with the situation that feels closest to what is happening.
I Think I’ve Been Scammed
Take immediate steps to protect your money, accounts, passwords and personal information.
What to do next → ⌁Someone Has Remote Access
End the connection, secure the device and protect any accounts that may have been exposed.
Secure your device → ✓I Want to Stay Protected
Learn common warning signs, safer habits and ways to check suspicious messages before acting.
Learn the warning signs →Is money being taken or transferred right now?
End contact and call your bank, card provider or payment service immediately using its official app, website or the number printed on your card. Do not use contact details supplied by the caller.
Guide
Free Resource
Download the Scam Guide
A straightforward guide to recognising common scams, responding safely and helping friends or relatives who may be targeted.
- Common warning signs and pressure tactics
- Steps to take after paying or sharing information
- Remote-access and account-security guidance
- Reporting resources and evidence checklists
Browse by Topic
Explore the Help Centre
Learn how common scams work, what warning signs to look for and what to do when something has already happened.
What to Do if You’ve Been Scammed
Money, passwords, identity information and account recovery.
Read the next steps →Remote-Access Scams
What to do after someone connected to your computer or phone.
Secure your device →Refund and Tech-Support Scams
Fake invoices, antivirus warnings and fraudulent refunds.
Learn how they work →Bank and Government Impersonation
Safe accounts, fake investigators and threats of arrest.
See the warning signs →Romance and Recovery Scams
Emotional manipulation and false promises to recover losses.
Understand the tactics →Gift Cards, Crypto and Cash
Why scammers demand payments that are difficult to reverse.
Protect your money →Immediate Next Steps
Think You’ve Been Scammed?
Act quickly, but do not panic. The right next step depends on what was shared, installed or paid.
Stop contact
End the call, chat or remote session. Do not send additional money or information, even if the person threatens you.
Contact the payment provider
Tell your bank, card issuer, payment app, wire service or gift card company that the payment was connected to fraud.
Secure important accounts
Change exposed passwords from a trusted device. Change reused passwords too, and enable multifactor authentication.
Preserve evidence
Save emails, phone numbers, usernames, receipts, transaction details, screenshots and remote-access software names.
Report the incident
Report it to the relevant platform, financial institution and official fraud or identity-theft agency in your country.
Remote-Access Warning
Did Someone Connect to Your Device?
Treat the computer or phone as potentially exposed until you have ended the connection, secured important accounts and checked the device.
End the session and disconnect
Close the remote-access program and disconnect the affected device from the internet if access may still be active.
Use another trusted device
Change email, banking and other important passwords from a device the scammer did not access.
Contact your bank
Tell the bank if financial accounts were viewed, credentials were entered or money was moved.
Update and scan the device
Update security software and the operating system, then run a complete security scan.
Get trusted technical help
Seek help from a reputable local technician if you are unsure whether access has been fully removed.
Plain-English Definitions
Common Scam Definitions
Open a term to learn what it means and the warning sign most often associated with it.
Remote-Access Scam
Refund or Tech-Support Scam
Safe-Account Scam
Phishing, Smishing and Vishing
Spoofing
Romance Scam
Recovery Scam
Money Mule
Everyday Protection
Pause. Check. Protect.
A few repeatable habits can make it much harder for scammers to rush you into a decision.
Rinoa’s Security Partner
Get a Second Opinion with Malwarebytes
Unsure whether a message, email, link or screenshot is suspicious? Malwarebytes offers tools designed to help identify scam warning signs and show where your personal information may be exposed.
Partner disclosure: Rinoa Poison partners with Malwarebytes and may receive compensation when you use this link. These tools are an additional layer of support and do not replace contacting your bank or the appropriate authorities after fraud.
Scam Guard
Check suspicious messages, emails, links, images and other content for scam warning signs and practical safety guidance.
Digital Footprint Scan
Check whether personal information connected to your email may have appeared in known online exposures or data breaches.
Help Us Investigate
Report a Scam to Rinoa Poison
Seen a suspicious website, email, message or scam operation? Share the details for possible investigation, public warnings or referral to the appropriate organisation.
This form is not an emergency or individual recovery service. Reports cannot guarantee a response, investigation or return of lost money. Contact your bank immediately when funds are at risk.
Before You Contact Us
Frequently Asked Questions
Can Rinoa recover the money I lost?
Will Rinoa call the scammer for me?
What information should I preserve?
Should I reply to or confront the scammer?
How can I help a friend or relative who was scammed?
Is it safe to send screenshots?
This Help Centre provides general educational information and is not legal, financial, emergency or professional technical advice. Reporting options and consumer protections vary by country.